FAQ

Browser requirements

The online components of Survey Solutions software (Designer, Web Tester, Headquarters, Web Interviewer) work with any modern web browser: Chrome, Safari, Firefox, Microsoft Edge. Microsoft Internet Explorer of any version is neither recommended nor supported at this time.

January 25, 2023

Language

The Survey Solutions questionnaire can be designed in any language supported in Unicode. See details in this article. A questionnaire may be multilingual. See details in multilingual questionnaires For the langauges applicable to Survey Solutions software components refer to the following table: LanguageInterviewer (App)HeadquartersDesigner English+++ Russian+++ French+++ Spanish+++ Chinese+++ Arabic++- Czech++- Portuguese++- Georgian++- Romanian++- Indonesian+-- Khmer+-- Thai+-- Vietnamese+-- Ukrainian+-- How to switch the language? readme readme readme

November 10, 2022

Password issues

Password issues Click on the description of the case (1-15) below. Instructions vary depending on the type of password/login you are having an issue with. 1. Forgot your password for the Designer tool? Go to the Designer tool online: https://designer.mysurvey.solutions Click FORGOT PASSWORD? Enter your login (account name) or email address into the form field and click RESTORE. Check your email inbox for a new message with a password reset link.

September 5, 2022

Solutions website

Q: I am trying to access the website https://solutions.worldbank.org but it shows an error. What do I need to do? A: In the past, the address https://solutions.worldbank.org has led to the Designer tool from the Survey Solutions tool set. Now the Designer is accessible from this page: https://designer.mysurvey.solutions Some older presentations or instructions guides may still refer to the older address if they were not updated in the meanwhile.

September 2, 2021

Security review results

We are constantly on the lookout for new threats and periodically issue patches for any detected vulnerabilities that have a proven potential to be exploited to intercept data or intervene into the operation of the system, notably, our recent release 21.06. Our security policy is located here. The inventory of currently reported security advisories is published here. Users may conduct their own security analysis and share with us. We do not provide these reports on request of third parties.

August 27, 2021

Instructions for the Translators of the Survey Solutions Interface

You receive a single Excel file and these instructions. You deliver just the translated Excel file. Do not rename the spreadsheet. Do not convert to any other file format. Translate text from column E (titled INVARIANT) to column F (titled with your language). If you can’t translate the original text for any reason, the translation should be left blank (do not copy text from column E to column F in this case).

August 20, 2021

Glossary

The following is a brief overview of the specialized terms used in Survey Solutions. The meaning of these terms may be different from what you may have experienced in other systems. Follow the links inside for more detailed explanations in the support site articles. 2FA (aka Two-factor authentication) Security-enhancing feature requiring authentication of users with two different procedures. In Survey Solutions the two factors are: password, selected by the user, and time-sensitive token (number) generated using an authenticator app (typically installed on the user’s smartphone).

June 10, 2021

Support checklists

When reporting a technical problem in Survey Solutions, you may be requested by our team member to collect the information based on one of the following lists. Orange list #information itemexample 1Full server name. Please, do not write 'my server', 'our server', 'one of our servers'. https://demo.mysurvey.solutions 2Exact date and time when you tried to access the server, specify your time zone. Aug 7, 2019 at 16:34 UTC+2:00 orAug 1, 2019 at 06:59 Pacific Standard Time 3Include your IP address from which you tried to access the server.

April 2, 2021

Slow Tablets

Use the instructions below to diagnose tablets’ performance issues, which can manifest themselves as: slowness (occasional or permanent) while working with the Interviewer App; freezes for a considerable period of time; crashes and restarts of the application; or a combination of the above. NB: For troubleshooting the synchronization errors, refer to the synchronization problems article. Check that the tablet is not in the low-power mode. If in the low-power mode, change to normal mode and retry (some tablets may need to restart, or sleep and wake up for the mode switch to become effective).

February 8, 2021

Scalability of Survey Solutions

Overview The Survey Solutions supports horizontal scaling and may be deployed as a web-farm for servicing a large number of client connections. This is especially important for operations like population censuses and large national surveys. A web-farm installation is implemented on multiple systems (called nodes) working in concert to service the received requests. Increasing the number of nodes in the farm allows to improve the overall performance: the responsiveness of the system and number of users working simultaneously.

February 5, 2021