FAQ
What tablets should I buy?
Technical Requirements Survey Solutions software works with Android tablets with the following specifications: Version of Android OS: Android 7.0 or better is required; All versions of Android below 9.0 are no longer supported by the manufacturers and correspondingly tablets that can’t be updated to Android 9.0 or above should be considered unsafe for the World Bank projects. RAM: Minimum 1.5GB Storage: 8GB of flash memory storage. At least 1GB of available space must be available for Survey Solutions’ use.
September 19, 2023Server Requirements
Server requirements are periodically revised. The characteristics below are outlined for a server facilitating a survey of no more than 100,000 interviews. You may need a more powerful server if: your survey is larger, or you plan to host several surveys, or if you plan to collect any multimedia data (photos, audio recordings, etc), or there are other non-standard circumstances. Requirements for the server depend on the use and the type of the survey.
August 28, 2023Password issues
Click on the description of the case (1-15) below. Instructions vary depending on the type of password/login you are having an issue with. 1. Forgot your password for the Designer tool? Go to the Designer tool online: https://designer.mysurvey.solutions Click FORGOT PASSWORD? Enter your login (account name) or email address into the form field and click RESTORE. Check your email inbox for a new message with a password reset link. IMPORTANT: The email address here is always the same email address that you’ve used to register.
June 22, 2023Changing password
This article describes who can change passwords and for whom in the hierarchy of Survey Solutions users. In the following table users assuming the role mentioned in the rows can change passwords of users mentioned in the columns. ROLESadministratorheadquarterssupervisorinterviewerobserverAPI administratoronly own passwordyesyesyesyesyes headquartersnoonly own passwordonly if controlling this supervisor in all workspaces, to which the supervisor has accessonly if controlling this interviewer in all workspaces, to which the interviewer has accessnono supervisornonoonly own passwordnonono interviewernononoonly own passwordnono observernononononono APInononononono Note also: To change own password the user needs to enter the old password in addition to the new password.
June 22, 2023Navigation to Destination
This article describes the features of Survey Solutions related to guiding the field workforce (interviewers and supervisors) to the particular destinations (typically dwellings/households). This is especially useful when the target location for interview is known (coordinates known), which helps finding the proper way to the destination in the situations of: panel surveys (coordinates are known from previous wave of the survey); cross-sectional surveys on geo-coded frames (households comprising the sampling frame are recorded with their coordinates during the precedeing listing or census enumeration); cross-sectional multi-visit survey (coordinates are recorded during the first visit, then re-used for subsequent visits); audit survey (coordinates are recorded by the interviewers during the main survey, then reused by auditors during the audit survey).
April 25, 2023Android App Permissions
Android permissions regulate access of apps to particular functionality. When it comes to Survey Solutions the following permissions are requested: Access to camera: is used to: recognize qrcodes when setting up the application (enter synchronization point address); recognize qrcodes/barcodes when answering the corresponding question type in the interview; take pictures (answer picture type question). Access to microphone is used to: answer audio type question; record audio audit data during interview (all the time from the point of opening the interview to the point of closing the interview).
April 24, 2023Solutions website
Q: I am trying to access the website https://solutions.worldbank.org, but it shows an error. What do I need to do? A: In the past, the address https://solutions.worldbank.org has led to the Designer tool from the Survey Solutions tool set. Now the Designer is accessible from this page: https://designer.mysurvey.solutions. Some older presentations or instructions guides may still refer to the older address if they were not updated in the meanwhile.
April 21, 2023Where is My Interview?
This page is summarizing information that may help resolve the issue of the user not being able to find interviews. All of the below situations were encountered in practice while troubleshooting users’ reports of “Data loss” (no matter how absurd they may sound). None of the situations described below constitutes a defect or a bug, as in these cases data is not lost by the system itself, but rather it is erased as a result of a specific and predictable action by the user.
March 28, 2023Browser requirements
The online components of Survey Solutions software (Designer, Web Tester, Headquarters, Web Interviewer) work with any modern web browser: Chrome, Safari, Firefox, Microsoft Edge. Microsoft Internet Explorer of any version is neither recommended nor supported at this time.
January 25, 2023Language
The Survey Solutions questionnaire can be designed in any language supported in Unicode. See details in this article. A questionnaire may be multilingual. See details in multilingual questionnaires For the langauges applicable to Survey Solutions software components refer to the following table: LanguageInterviewer (App)HeadquartersDesigner English+++ Russian+++ French+++ Spanish+++ Chinese+++ Arabic++- Czech++- Portuguese++- Georgian++- Romanian++- Indonesian+-- Khmer+-- Thai+-- Vietnamese+-- Ukrainian+-- How to switch the language? readme readme readme
November 10, 2022