FAQ
Deleting a survey
Survey deletion is possible, but as a dangerous operation is made available only to server administrators. When a survey is deleted all data collected as part of that survey is irretrievably and irreversibly lost. Hence the same steps should be applied as described in actions after the end of the survey. Make sure you backup your data before deleting a survey! Even if this was training, pre-test, or a field test.
September 10, 2020Cloud server request
⚠️ The article located on this page used to describe the process of requesting cloud servers that was in effect until April 09, 2020.⚠️ We no longer have a possibility to satisfy new requests for hosting in our infrastructure. Starting from April 09, 2020: for studying Survey Solutions application use a PDS (personal demonstration servers).Do not use PDS for any real data collection. for new surveys setup a server as described here Survey Solutions Server using any of the following hosting options(any service providers below are mentioned as examples and should not be interpreted as a recommendation):
August 31, 2020FAQ for email support
Before writing your request, study the documentation online, read the FAQ, and browse our users’ forum. Don’t neglect Google or other search engines. This is usually the fastest way to get your issue resolved. It will also help you to use the right terminology when asking a question. All of the questions of the kind “Is it possible to do X in Survey Solutions?” or “How do I do X in Survey Solutions?
April 21, 2020Is the Designer tool online now?
The Survey Solutions Designer tool is a web-based tool and is accessible over the Internet. As with any website, when you can’t use the site, it could be: a problem with the site, a problem with connection, or a problem with your own device. In order to identify if the problem is with the site or related specifically to you, other devices can be used to try accessing the same site.
September 30, 2019Server Not Working
Occasionally our users receive messages from their interviewers that a certain server “…is not working”. In most cases this is a problem with the user’s equipment used to access the server, rather than the server itself. The following tools may be helpful in determining whether it is indeed a problem with the server or with a specific user’s device trying to access that server: http://downforeveryoneorjustme.com/demo.mysurvey.solutions http://currentlydown.com/demo.mysurvey.solutions https://isitdownorjust.me/demo-mysurvey-solutions/ https://www.site24x7.com/check-website-availability.html http://www.freesitestatus.com/en/quicktest.php https://down.com any other alternative tool of this kind.
September 30, 2019Which languages can be used in Survey Solutions questionnaires?
This article discusses the appearance (fonts / scripts) of a Survey Solutions questionnaire. You may also be interested in: changing the interface language of Survey Solutions. composing multilingual questionnaires. The questionnaire instrument (questions, options, section names, error and warning messages, etc) can be designed in any language supported in Unicode. Survey Solutions allows text entry in Unicode and the entered values will be preserved in the exported data (UTF-8). The variable names utilized in the questionnaire must be written strictly using English alphabet (AB.
September 18, 2019Tablet manufacturers
If you need to get device-specific information or solve a hardware issue, contact your tablet manufacturer for support or consult other users in manufacturer-specific forums. Here are a few community forums lead by the respective manufacturers: Acer; DELL; Hewlett-Packard (HP); Huawei; Lenovo; LG; NVidia; Samsung.
August 23, 2019What tablets should I buy?
Technical Requirements Survey Solutions software works with Android tablets with the following specifications: Version of Android OS: Android 5.0 or better is required; Survey Solutions will not work at all on tablets below Android 5.0. tablets on Android 5.0.1 and 5.0.2 are known to have communication problems with some SSL certificates; tablets with versions of Android below 6.0 may be not displaying all characters of the current Unicode standard; all versions of Android below 9.
June 5, 2019Server Requirements
Server requirements are periodically revised. The characteristics below are outlined for a survey of no more than 100,000 interviews. You may need a more powerful server if: your survey is larger, or you plan to host several surveys, or if you plan to collect any multimedia data (photos, audio recordings, etc), or there are other non-standard circumstances. Requirements for the server depend on the use and the type of the survey.
March 15, 2019Date and Time formats
This document uses the following notation to describe the date and time formats: Y - year M - month D - day h - hour m - minute s - second T - exactly letter T {AM|PM} - one of the two time specifications AM or PM. Mon - month abbreviated to 3 letters Month - full month name. DOW - day of week (such as Monday, Tuesday, etc). TZ - timezone Exported data Survey Solutions writes date and time as strings in exported data files.
June 27, 2018