FAQ
Browser requirements
The online components of Survey Solutions software (Designer, Web Tester, Headquarters, Web Interviewer) work with any modern web browser: Chrome, Safari, Firefox, Microsoft Edge. Microsoft Internet Explorer of any version is neither recommended nor supported at this time.
January 25, 2023Security review results
We are constantly on the lookout for new threats and periodically issue patches for any detected vulnerabilities that have a proven potential to be exploited to intercept data or intervene into the operation of the system, notably, our recent release 21.06. Our security policy is located here. The inventory of currently reported security advisories is published here. Users may conduct their own security analysis and share with us. We do not provide these reports on request of third parties.
August 27, 2021Instructions for the Translators of the Survey Solutions Interface
You receive a single Excel file and these instructions. You deliver just the translated Excel file. Do not rename the spreadsheet. Do not convert to any other file format. Translate text from column E (titled INVARIANT) to column F (titled with your language). If you can’t translate the original text for any reason, the translation should be left blank (do not copy text from column E to column F in this case).
August 20, 2021Glossary
The following is a brief overview of the specialized terms used in Survey Solutions. The meaning of these terms may be different from what you may have experienced in other systems. Follow the links inside for more detailed explanations in the support site articles. 2FA (aka Two-factor authentication) Security-enhancing feature requiring authentication of users with two different procedures. In Survey Solutions the two factors are: password, selected by the user, and time-sensitive token (number) generated using an authenticator app (typically installed on the user’s smartphone).
June 10, 2021Support checklists
When reporting a technical problem in Survey Solutions, you may be requested by our team member to collect the information based on one of the following lists. Orange list #information itemexample 1Full server name. Please, do not write 'my server', 'our server', 'one of our servers'. https://demo.mysurvey.solutions 2Exact date and time when you tried to access the server, specify your time zone. Aug 7, 2019 at 16:34 UTC+2:00 orAug 1, 2019 at 06:59 Pacific Standard Time 3Include your IP address from which you tried to access the server.
April 2, 2021Slow Tablets
Use the instructions below to diagnose tablets’ performance issues, which can manifest themselves as: slowness (occasional or permanent) while working with the Interviewer App; freezes for a considerable period of time; crashes and restarts of the application; or a combination of the above. NB: For troubleshooting the synchronization errors, refer to the synchronization problems article. Check that the tablet is not in the low-power mode. If in the low-power mode, change to normal mode and retry (some tablets may need to restart, or sleep and wake up for the mode switch to become effective).
February 8, 2021Scalability of Survey Solutions
Overview The Survey Solutions supports horizontal scaling and may be deployed as a web-farm for servicing a large number of client connections. This is especially important for operations like population censuses and large national surveys. A web-farm installation is implemented on multiple systems (called nodes) working in concert to service the received requests. Increasing the number of nodes in the farm allows to improve the overall performance: the responsiveness of the system and number of users working simultaneously.
February 5, 2021Deleting a survey
Survey deletion is possible, but as a dangerous operation is made available only to server administrators. When a survey is deleted all data collected as part of that survey is irretrievably and irreversibly lost. Hence the same steps should be applied as described in actions after the end of the survey. Make sure you backup your data before deleting a survey! Even if this was training, pre-test, or a field test.
September 10, 2020FAQ for email support
Before writing your request, study the documentation online, read the FAQ, and browse our users’ forum. Don’t neglect Google or other search engines. This is usually the fastest way to get your issue resolved. It will also help you to use the right terminology when asking a question. All of the questions of the kind “Is it possible to do X in Survey Solutions?” or “How do I do X in Survey Solutions?
April 21, 2020Is the Designer tool online now?
The Survey Solutions Designer tool is a web-based tool and is accessible over the Internet. As with any website, when you can’t use the site, it could be: a problem with the site, a problem with connection, or a problem with your own device. In order to identify if the problem is with the site or related specifically to you, other devices can be used to try accessing the same site.
September 30, 2019