FAQ
Server Not Working
Occasionally our users receive messages from their interviewers that a certain server “…is not working”. In most cases this is a problem with the user’s equipment used to access the server, rather than the server itself. The following tools may be helpful in determining whether it is indeed a problem with the server or with a specific user’s device trying to access that server: http://downforeveryoneorjustme.com/demo.mysurvey.solutions http://currentlydown.com/demo.mysurvey.solutions https://isitdownorjust.me/demo-mysurvey-solutions/ https://www.site24x7.com/check-website-availability.html http://www.freesitestatus.com/en/quicktest.php https://down.com any other alternative tool of this kind.
September 30, 2019Which languages can be used in Survey Solutions questionnaires?
This article discusses the appearance (fonts / scripts) of a Survey Solutions questionnaire. You may also be interested in: changing the interface language of Survey Solutions. composing multilingual questionnaires. The questionnaire instrument (questions, options, section names, error and warning messages, etc) can be designed in any language supported in Unicode. Survey Solutions allows text entry in Unicode and the entered values will be preserved in the exported data (UTF-8). The variable names utilized in the questionnaire must be written strictly using English alphabet (AB.
September 18, 2019Tablet manufacturers
If you need to get device-specific information or solve a hardware issue, contact your tablet manufacturer for support or consult other users in manufacturer-specific forums. Here are a few community forums lead by the respective manufacturers: Acer; DELL; Hewlett-Packard (HP); Huawei; Lenovo; LG; NVidia; Samsung.
August 23, 2019Date and Time formats
This document uses the following notation to describe the date and time formats: Y - year M - month D - day h - hour m - minute s - second T - exactly letter T {AM|PM} - one of the two time specifications AM or PM. Mon - month abbreviated to 3 letters Month - full month name. DOW - day of week (such as Monday, Tuesday, etc). TZ - timezone Exported data Survey Solutions writes date and time as strings in exported data files.
June 27, 2018How to cite Survey Solutions in a publication?
The suggested citation for Survey Solutions is: The World Bank, 2018 Survey Solutions CAPI/CAWI platform: Release 5.26. Washington DC, The World Bank Please, specify the version and year corresponding to the version you were using at the time of the survey.
February 8, 2018Excessive interviews
Situation Every interview in Survey Solutions is created based on an assignment, which dictates how many interviews (often just one) must be collected. In some cases users receive more interviews at the server then the assignment required. This corresponds to values in the column “Count” are bigger than in the column “Size” in the table showing assignments. Explanation The reason for this is the following scenario: Supervisor gives assignment A to interviewer X; Interviewer X picks assignment A (synchronizes) and proceeds to the enumeration area; The supervisor changes her mind and re-assigns assignment A to interviewer Y; Interviewer Y picks assignment A (synchronizes) and proceeds to the enumeration area; At this moment both interviewers X and Y have assignment A on their tablet and have the possibility to start an interview from it; note that neither X nor Y know anything about the parallel copy of the assignment, at should normally proceed to fulfill it because it appears on their dashboards.
January 26, 2018Local Installation: Interviewer App cannot connect to the server over HTTPS
Note: This issue has been resolved in version 18.12 (23416). Symptoms: When Interviewer app is trying to connect to the Headquarters application on a local server over the secure http (https) protocol synchronization process fails with an error “NO CONNECTION TO THE SURVEY SOLUTIONS SUPERVISOR. PLEASE MAKE SURE THAT THE WEBSITE IS AVAILABLE”. The Headquarters application is setup correctly, with a valid security certificate, and in the mobile browser on the Android device users can successfully access it without any errors or warnings.
January 9, 2018My questionnaire is not as fast as it used to be. Why?
The Survey Solutions software is being very actively developed and every new release adds new features, optimizations and efficiency improvements. However, sometimes the support team receives inquiries regarding the decrease of performance of the interviewer’s app, perhaps after an update. Here it is important to make sure that a valid comparison is made. A few common explanations to consider: � Reason Explanation 1. The questionnaire has changed This is by far the most common reason.
December 13, 2017Notes on Compatibility with version 5.21
With version 5.21, we are making a big change by replacing census and sample mode with assignments. Previously when importing a questionnaire, users had to decide between sample mode (with a quantity of 1 interview per case) and census mode (with an unlimited quantity of interviews). With version 5.21, users will simply import the questionnaire and then proceed to making assignments with the imported template. Assignments will give headquarters users more flexibility because they can now specify the quantity of interviews they want when they generate each assignment.
July 5, 2017How secure is the World Bank Cloud?
The World Bank Cloud is doubly secure. First, by relying on Amazon AWS, it provides best-in-class protections for even the most security-sensitive organizations and their data. External certifying bodies and independent security auditors have awarded Amazon AWS the long list of security accreditations listed below. Please visit AWS compliance resource page for more information. Second, on top of Amazon AWS’ security protocols, the World Bank provides an additional layer of protection through its own additional security measures.
June 7, 2017