Deleting accounts

Deleting accounts

An account that is created in Survey Solutions can not be deleted. Ever. This is because the account is mentioned in the history of the events that were originated by that user (such as created or completed an interview).

Yet an account can be archived, which is the closest thing to deleting it.

This action is available to an administrator only, which can (1) select the interviewer account to be archived and (2) click the Archive button to perform the action:

Two factor authentication (2FA) for user accounts

Setting up two factor authentication

1. login to the server using your login and password;

2. navigate to your account settings (for interviewers: Interviewer profile –> Edit personal info);

3. click the Two factor authentication tab;

4. click the Setup authenticator button;

5. You will be presented with the Configure authenticator app form showing a QR-code.

6. Now take your Android, IOS or Windows phone or tablet and set up any of the following applications: Google Authenticator, Microsoft Authenticator, or another authenticator as designated by the survey coordinator.

   May 13, 2020

Survey Solutions Server Observer

Observer is an optional account, kind of an HQ user with a limited functionality, to passively monitor a survey. Observer accesses information through impersonation, looking through the eyes of a different user.

An observer can do:

• Read individual interviews including any comments left;
• See reports;
• See lists of users and their profiles.

An observer can not do:

• approve/reject interviews;
• create/delete assignments.
• any other change-state operations;
• download data.

An observer account is created for a server, not for a survey! Hence an observer user may monitor the activity in all surveys that are running on the server.